Cancellation Policy – K7 Adventures

  • Booking Deposit

    A 20% deposit is required to secure your booking.

    Bookings can be transferred once, free of charge, within a year of the original booking date, provided the transfer request is made at least 60 days before the departure date.

    Note: Additional transfer requests may incur administrative fees to cover increased workload and are subject to approval.

    Final Payment

    The remaining balance is due 60 days prior to the departure date.

    Cancellation Refunds

    Cancellations made 60 days or more before departure:

    Deposit is non-refundable, but bookings can be transferred as outlined above.

    Cancellations made between 60 and 30 days before departure:

    We offer a 50% credit to a similar or the same Tour or Retreat within 2 years.

    Refunds or credits are not available for cancellations made 30 days or less before departure:

  • Booking Deposit

    A 20% deposit is required to secure your booking.

    Bookings can be transferred once, free of charge, within a year of the original booking date, provided the transfer request is made at least 14 days prior to the departure date. After this period, the deposit becomes non-refundable.

    Final Payments

    The remaining balance must be paid in full no later than 48 hours prior to the trip date. This payment will be taken automatically from you if you booked through our online booking service.

    Cancellation Refunds

    Cancellations made 14 or more days before the trip:

    You may cancel without penalty and receive a full refund. Refunds will be processed promptly and returned via the same payment method.

    Cancellations made within 14 days:

    Deposit is non-refundable, but bookings can be transferred as outlined above.

    Cancellations made within 48 hours of the trip:

    No refund will be issued.

  • In the rare event that we must cancel the tour (e.g., due to unforeseen circumstances or severe weather conditions), you will receive either:

    • A full refund, or

    • The option to reschedule for a future Tour.

  • The safety and enjoyment of the group are K7 Adventures' top priorities. In the event of adverse weather, the guide will have the final say in determining whether the trip itinerary needs to be adjusted for safety reasons.

    Potential Adjustments:

    Your guide may propose alternatives such as:

    • Adjusting the route to a more sheltered area of the mountains.

    Rescheduling the trip to a later date when conditions are more favourable.

    Important Notes:

    • Routes and campsites may change based on weather and safety considerations. These possibilities are outlined in the pre-trip information sheets and during the gear check and safety briefing.

    • K7 Adventures rarely cancels trips outright. Instead, we adapt to ensure a safe and enjoyable experience for all participants.

    Refund Policy for Weather-Related Changes:

    If no suitable alternative can be agreed upon, K7 Adventures may offer a partial or full refund at its discretion.

    Refund requests made independently by participants based on weather forecasts will not be honoured, as it is up to the guide to determine whether conditions are unsuitable.

    This policy ensures that decisions about safety and weather conditions remain with our experienced guides, who are best equipped to evaluate the situation.

  • Some tours require a minimum number of participants to run. If the minimum numbers are not met, you will be offered the choice of:

    A full refund, or

    A credit towards the same retreat on a future date.

  • We strongly recommend that all participants secure comprehensive travel insurance to cover unexpected changes, cancellations, or emergencies.

If you have any questions or need further clarification, please don’t hesitate to reach out to us at:

Email: contact@k7adventures.com 

Mobile: +61 488 491 514