1. Introduction

By booking a trip with K7 Adventures ("we," "our," or "us"), you ("the Client," "you") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute the entire agreement between you and K7 Adventures.

2. Single-Day Tours

Booking Deposit

A 20% deposit is required to secure your booking.

Bookings can be transferred once, free of charge, within a year of the original booking date, provided the transfer request is made at least 14 days prior to the departure date. After this period, the deposit becomes non-refundable.

Final Payments

The remaining balance must be paid in full no later than 48 hours prior to the trip date. This payment will be taken automatically from you if you booked through our online booking service.

Cancellation Policy

• Cancellations made 14 or more days before the trip: You may cancel without penalty and receive a full refund. Refunds will be processed promptly and returned via the same payment method.

• Cancellations made within 14 days: Deposit is non-refundable, but bookings can be transferred as outlined above.

• Cancellations made within 48 hours of the trip: No refund will be issued.

3. Multi-Day Tours

Booking Deposit

A 20% deposit is required to secure your booking.

Bookings can be transferred once, free of charge, within a year of the original booking date, provided the transfer request is made at least 60 days before the departure date.

Note: Additional transfer requests may incur administrative fees to cover increased workload and are subject to approval.

Final Payment

The remaining balance is due 60 days prior to the departure date.

Cancellation Policy

• Cancellations made 60 days or more before departure: Deposit is non-refundable, but bookings can be transferred as outlined above.

• Cancellations made between 60 and 30 days before departure: We offer a 50% credit to a similar or the same Tour or Retreat within 2 years.

• Refunds or credits are not available for cancellations made 30 days or less before departure.

4. Adverse Weather Conditions

The safety and enjoyment of the group are K7 Adventures' top priorities. In the event of adverse weather, the guide will have the final say in determining whether the trip itinerary needs to be adjusted for safety reasons.

Potential Adjustments: Your guide may propose alternatives such as:

• Adjusting the route to a more sheltered area of the mountains.

• Rescheduling the trip to a later date when conditions are more favourable.

Important Notes:

• Routes and campsites may change based on weather and safety considerations. These possibilities are outlined in the pre-trip information sheets and during the gear check and safety briefing.

• K7 Adventures rarely cancels trips outright. Instead, we adapt to ensure a safe and enjoyable experience for all participants.

Refund Policy for Weather-Related Changes:

• Refund requests made independently by participants based on weather forecasts will not be honoured, as it is up to the guide to determine whether conditions are unsuitable.

5. Minimum Numbers

Some tours require a minimum number of participants to run. If the minimum numbers are not met, you will be offered the choice of:

• A full refund, or

• A credit towards the same retreat on a future date.

6. Itinerary and Pricing Changes

Due to variable factors such as weather, trail conditions, and operational requirements, K7 Adventures reserves the right to change itineraries without prior notice.

If a significant itinerary change occurs before departure, you may:

• Accept the revised itinerary,

• Transfer your booking to a similar trip,

• Request a refund (excluding non-refundable deposits and costs already incurred).

7. Health, Fitness, and Safety

Our trips require a reasonable level of fitness and health. You must disclose any pre-existing medical conditions.

We may request a medical clearance from a certified practitioner for specific trips.

We reserve the right to refuse participation if we believe a participant’s health may endanger themselves or others.

Participants must adhere to all safety instructions provided by guides.

8. Travel Insurance

Travel insurance is mandatory for all international trips and highly recommended for domestic trips.

Your insurance policy should cover trip cancellation, medical expenses, emergency evacuation, and loss of personal belongings.

You must provide proof of travel insurance before the trip commences.

9. Liability and Assumption of Risk

K7 Adventures operates in remote and challenging environments with risks like injury, illness, and weather hazards. By booking, you acknowledge and accept these risks.

You waive all rights to claim against K7 Adventures for injuries, damages, or losses incurred during participation, except where required by Australian law.

K7 Adventures is not responsible for any expenses incurred due to trip changes, cancellations, or delays beyond our control (e.g., weather, government actions, or transport failures).

10. Code of Conduct

Participants must behave respectfully towards guides, fellow travellers, and the environment.

K7 Adventures reserves the right to remove a participant from a trip if their behaviour endangers others or disrupts the group.

No refund will be given in cases of removal due to misconduct.

11. Force Majeure

In the event of unforeseen circumstances such as natural disasters, pandemics, government restrictions, or other external events beyond our control, K7 Adventures may cancel or postpone trips.

If cancellation occurs due to force majeure, we will offer credit for a future trip or a refund minus non-recoverable costs.

12. Privacy Policy

Personal information collected during booking is used solely for operational purposes and is not shared with third parties, except as required for trip arrangements.

By booking, you consent to K7 Adventures using photos or videos taken during trips for promotional purposes, unless you explicitly opt out.

13. Governing Law

The laws of New South Wales, Australia govern these Terms and Conditions.

Any disputes arising from this agreement will be subject to the jurisdiction of New South Wales courts.